0+
Commercial Product Lines
0+
Units Delivered
0+
Active Cities Served
0+
Customers
🛡 The Medal Dual Promise
Built to Perform. Backed for Peace of Mind.
What our customers say about us
Café Owner
Portland
Perfect for small spaces; cools quietly and consistently every time....
Emily Rivera
The Medal undercounter fridge fits like a dream in our tight café kitchen. It runs almost silently, chills everything evenly, and looks sharp in our modern space. It’s been running non-stop without a single hiccup — I’d recommend it to any small business owner needing performance without the bulk.
Café Owner
Portland
Executive Chef
Chicago
Medal upright chillers deliver power, reliability, and professional support....
Jessica Logan
We installed two Medal upright chillers in our prep kitchen, and they’ve been rock-solid through intense lunch and dinner rushes. Cooling is fast and consistent, even when doors are opening all day. Their team was professional from order to install. These units were made for real kitchens.
Executive Chef
Chicago
Restaurant Owner
New York
Medal freezers offer unmatched value and long-term durability....
Michael Bennett
We bought a Medal freezer over a year ago, and it still runs like the day it arrived. No issues, no service calls, just consistent performance. For the price and build quality, I honestly don’t think there’s a better brand out there.
Restaurant Owner
New York
Bakery Owner
Dallas
Medal freezers keep bakery items cold even during busy hours.
Hannah Dawson
The Medal freezer we ordered has completely changed how we operate. During peak hours when ovens are on and staff is moving fast, it holds temperature beautifully. I don’t worry about ingredient spoilage anymore. You can tell it’s built to meet real commercial demands.
Bakery Owner
Dallas
Catering Business Owner
Miami
Excellent support, stylish coolers, and reliable mobile kitchen performance....
Rachel Torres
The customer support from Medal was truly outstanding — they walked me through the best options for our mobile setup and got us the perfect size. The cooler is efficient, looks great, and performs flawlessly even on the move. Couldn’t be more pleased.
Catering Business Owner
Miami
Bar Manager
Los Angeles
Medal back bar coolers are quiet, sleek, and high-performing....
Lauren Martinez
Our Medal back bar coolers are everything we needed — quick cooling, minimal noise, and a sleek design that complements the bar’s vibe. Even our guests comment on how clean and modern it looks. We’ve already budgeted to add two more next quarter.
Bar Manager
Los Angeles
F&B Director
Las Vegas
Medal outfitted our kitchen with gear that performs under pressure.....
Anthony Cruz
We fully equipped our restaurant kitchen with Medal fridges and chillers. Everything arrived on time, installation was easy, and the gear has been reliable under intense use. You don’t often get this level of performance with warranties that actually back it up.
F&B Director
Las Vegas
Frequently asked questions
How do I place an order with Medal Equipment in the U.S.?
You can place an order directly on our website or by contacting our U.S. sales team. For large orders, we recommend requesting a formal quote.
Can I change my order after placing it?
Yes, but only if your item hasn’t shipped. Please contact customer service immediately to make adjustments.
How long does shipping take within the U.S.?
Orders typically ship within 3–5 business days. Transit time depends on your location and the shipping method selected.
Do you offer liftgate delivery or inside delivery?
Yes, we offer both liftgate and inside delivery options during checkout for your convenience
Can I order from a different state than my billing address?
Absolutely. Just make sure your shipping and billing addresses are entered correctly at checkout or noted in your PO.
Can I get a refund if I cancel my order?
Refunds are only applicable if the order is canceled before it is processed or shipped. Custom or made-to-order items are non-refundable.
How long does it take to receive a refund?
Once approved, refunds are processed within 7–10 business days via the original payment method.
Are shipping charges refundable?
Shipping fees are non-refundable unless the return is due to an error on our part or a damaged item.
What if I receive a defective product?
Please report the issue within 48 hours with photo/video evidence. If approved, we’ll issue a replacement or initiate a refund.
Do you charge restocking fees for returns?
A restocking fee of up to 25% may apply for unauthorized or refused returns.
What types of equipment do you offer?
We specialize in commercial refrigeration, bar coolers, prep tables, and undercounter equipment designed for restaurants, bars, hotels, and catering facilities.
Are your units ETL/NSF/UL certified?
Yes, all of our equipment sold in the U.S. meets required certification standards including ETL, NSF, and/or UL.
Are your products energy efficient
Yes, our equipment is built for long-term performance and meets U.S. energy efficiency standards including ENERGY STAR ratings where applicable.
Do you offer stainless steel exterior or interior finishes?
Yes, most of our models feature high-grade stainless steel exteriors and food-grade stainless steel interiors for hygiene and durability.
Is installation required or plug-and-play?
Most units are plug-and-play, but some larger models may require professional installation for optimal performance and safety.
How do I request warranty service?
Email us at support@medalequipment.com with photos/videos, proof of purchase, and a description of the issue.
What is covered under warranty?
The compressor is covered for 5 years, and parts & labor for 3 years. Damage from misuse or unauthorized repairs is not covered.
Do you offer installation services?
Yes, installation can be arranged through authorized service partners in select cities. Contact us for availability.
How quickly will someone respond to my service request?
Our team will respond within 2 business days upon receiving a complete warranty/service claim request.
Can I get spare parts for my equipment
Yes, spare parts can be ordered directly from our website or via our parts support team.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and corporate accounts (subject to approval). Cash on delivery is not supported for commercial orders.
Can I request a payment plan or credit terms?
Yes, businesses can apply for credit terms (Net 15/30) based on eligibility and credit check approval.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways compliant with US data protection laws.
Do you offer VAT-inclusive invoices?
Yes, all our invoices are VAT-compliant and issued in accordance with US Tax Authority guidelines.
Can I pay in installments?
For approved corporate customers or institutional clients, structured payment plans can be discussed with our finance department.